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Client Disclosure

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Client Disclosure

Staking Terms Of Service

This Client Disclosure outlines key information relating to custody services provided by Answer Eleven Pte Ltd (“the Company”). It forms an integral part of our service relationship with you. By continuing to use our custody services, you acknowledge and agree to the following.

Last updated April 2025

1. Regulatory Status

Answer Eleven PTE LTD (Liminal) is currently operating as an exempt Digital Payment Token (DPT) custody service provider under the Payment Services Act (PSA) regulated by the Monetary Authority of Singapore (MAS). Our exemption status means we have not yet been fully licensed under the PSA framework.

2. Protection

When Digital Payment Tokens are held within Answer Eleven Pte Ltd’s custody on your behalf, you will be subject to the protections conferred by the guidelines laid down by the Monetary Authority of Singapore.

3. Safe Custody

All Digital Payment Tokens received by Answer Eleven Pte Ltd from clients will be received and securely stored by Answer Eleven Pte Ltd, whereas Answer Eleven Pte Ltd and its group companies will be sole custodian of the private keys. Private keys generation, usage and rotation is as per the Cryptocurrency Security Standards and are spread geographically with group entities to minimize the risk of compromise and collusion.

4. Interest

Answer Eleven Pte Ltd will not provide any form of interest on the Digital Payment Tokens held on your behalf.

5. Client Default

In an event of default or at any time after Answer Eleven Pte Ltd has determined in its absolute discretion, that you have not performed (or Answer Eleven Pte Ltd reasonably believes that you will not be able or willing in the future to perform) any of your obligations to it, Answer Eleven Pte Ltd may immediately suspend or restrict your access to the Custody Service.

6. Reporting to clients

Answer Eleven Pte Ltd will share a statement of the client’s assets secured within its custody services every month. A copy of the statement can also be obtained by the customer by accessing the online account held by Answer Eleven Pte Ltd.

7. Segregation

All customer Digital Payment Tokens will be held independently and separately from other tokens held by Answer Eleven Pte Ltd.

8. Reconciliation

Answer Eleven Pte Ltd will hold daily reconciliations on all Digital Payment Tokens.

9. Risks

You acknowledge that custody of Digital Payment Tokens is subject to certain risks including cyberattacks, technological failure, or insolvency. Although Answer Eleven Pte Ltd takes extensive precautions including cold wallet storage of all assets, there remains a residual risk of loss. Answer Eleven Pte Ltd does not participate in lending, staking, or investment schemes with your tokens.

10. Loss & Liability

In the event of any unauthorized loss of Digital Payment Tokens due to fraud, misconduct or negligence by Answer Eleven Pte Ltd, you may raise a claim by contacting our support team at [email protected] We will investigate the matter in accordance with our internal policies. Answer Eleven’s liability will be limited to the extent permitted by applicable law.

11. Complaint Resolution

Customers may raise complaints or queries by writing to [email protected]. We will acknowledge your complaint and aim to resolve it within four weeks.

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@2025 First Answer Pte.Ltd. All rights reserved

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Liminal does not offer legal, tax, or financial advice. Users should be aware that Crypto products and digital assets are unregulated and can be highly risky. Liminal is not liable for any loss of funds, data, or business disruptions resulting from user negligence in the normal course of business. It is the user’s responsibility to secure their assets and understand the inherent risks, including technical issues, evolving regulations, third-party hacks, and market volatility. Digital assets are not recognized as legal tender, and transactions involving them may be irreversible. Before using the platform, users are urged to carefully evaluate these risks.

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@2025 First Answer Pte.Ltd. All rights reserved

Created with   by Liminal

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Liminal does not provide legal, tax or financial advice. Liminal is not responsible for loss of funds, data, or business disruptions arising out of user negligence or normal course of business. Users must secure their assets and acknowledge inherent risks, such as technical issues, evolving regulations, third-party hacks and market volatility. Digital assets are not legal tender and the transactions may be irreversible. Users should carefully assess these risks before using the platform.

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It is long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters. as opposed to using  ‘Content here’. ‘content here’. making it look like readable English . Many desktop publishing packages and web pages editors now use Lorem Ipsum as their default modal text, and a search for ‘lorem ipsum’ will uncover many web sited still in their infancy. Various version have evolved over the years, sometimes by accident , sometimes on purpose{injected humor and the like}